ConsensusMARKETS
live on BSC

Help Center

Support designed for active markets

Clear guidance on deposits, execution, incentives, and settlements—backed by auditable records and responsive support channels.

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Live monitoring

35+

Average response time

< 2 hours

business days

System uptime (30d)

99.96%

Support desk

Our support engineers work closely with the trading and infrastructure teams to provide accurate, context-aware responses.

support@besc.services

Available 09:00–18:00 UTC

Live chat

Priority channel

Online traders get routed to our Slack-style desk. Use the in-app chat or ping us through the status page during incidents.

•Account onboarding & deposits•Gasless trading engine•Pricing & probability•Spot + leverage in one book•Points, loyalty, and incentives•Fees & rebates•Settlements and audits

onboarding

Account onboarding & deposits

After account creation and email confirmation, a dedicated BEP-20 USDC deposit address is provisioned automatically.

  • Deposit addresses auto-format on `/wallet` so nothing wraps or truncates as you copy.
  • Balances update automatically once deposits are confirmed, allowing trading, staking, or withdrawals without manual refresh.
  • Withdrawals use `/withdraw`, release funds once the settlement wallet confirms, and publish hashes for reconciliation.

Next step

View deposit guidance

Open resource

trading

Gasless trading engine

Orders are matched against a centralized orderbook with fixed price increments, while execution rules enforce limits, minimum fills, and fee tiers.

  • UI polls `/live_markets`, `/orderbook`, and `/market_metrics` every 1-2 seconds for fresh depth.
  • The `/order` endpoint enforces `[IOC|FOK|post-only|pegged]` flags, returns fills/trades, and updates positions instantly.
  • Liquidity programs score participation, apply multipliers, and route payouts to the settlement pool.

Next step

Explore the trading API

Open resource

pricing

Pricing & probability

Market prices represent the implied probability of a YES outcome. As bids and asks move, prices update in real time so the market reflects current consensus.

  • YES at $0.70 implies NO at $0.30; together they sum to $1 per contract.
  • Best bid/ask levels drive price discovery; the displayed price follows the last trade by default.
  • Spot positions settle at $1 for the winning outcome; leverage uses the same mark for PnL and liquidations.

Next step

Watch live orderbooks

Open resource

spot-leverage

Spot + leverage in one book

Consensus is the first market where spot predictions and leveraged predictions share a single orderbook. That means the same price discovery drives casual trades, pro tactics, and liquidation marks.

  • One book for all: spot orders, leverage entries, and marks all reference the same live bid/ask ladder.
  • Isolated margin: max loss is the margin you post; liquidation triggers auto-close when the mark crosses your threshold.
  • Automated seeding keeps early markets tradeable while live participation takes over.

Next step

See leverage controls

Open resource

points

Points, loyalty, and incentives

Eligible actions—such as trading, liquidity provision, referrals, and daily activity—contribute to your loyalty score.

  • Points update in real time so tier progress (bronze → emerald) reflects recent activity without delay.
  • Fees follow 2% · P · (1 − P) for takers and 1% · P · (1 − P) for makers, rounded up to the next cent; loyalty tiers rebate the taker share.
  • Liquidity programs publish snapshots that highlight which markets are currently paying USDC rewards.

Next step

Track loyalty tiers

Open resource

fees

Fees & rebates

Fees mirror a Kashi-style curve, rounded up to the next cent, with loyalty rebates lowering the taker share.

  • Taker: 2% · P · (1 − P) · C, rounded up to the next cent (P = price in dollars, C = contracts filled).
  • Maker: 1% · P · (1 − P) · C, rounded up; applied only when your resting order executes.
  • Loyalty tiers rebate taker fees; maker fees can be reimbursed if rounding overcharges exceed thresholds in a period.
  • Fees accrue in backend ledgers and are remitted from the settlement pool on schedule.

Next step

Review fee endpoints

Open resource

settlement

Settlements and audits

Winning positions are settled automatically and credited in USDC. Withdrawals debit your ledger, queue transfers from the settlement wallet, and store hashes for reconciliation.

  • Taker fees accumulate until settlement processes forward them to the designated fee destination.
  • Audit every transfer via `/settlement_info` for transparency.
  • Every confirmed withdrawal posts the hash, status, and destination for customer support or compliance reviews.

Next step

Review settlement docs

Open resource

Support channels

Access expert support

Provide as much detail as possible—wallet address, order ID, and a screenshot help the support desk diagnose faster. We log every reply for transparency.

Portal

status.consensus.markets

Realtime

Email

support@besc.services

Secure

In-app chat

Live desk

Priority

FAQs

Frequently asked questions

How do I verify my deposit?

Once USDC hits the deposit wallet, balances refresh within seconds and are visible in both `/portfolio` and `/wallet`. You can also track on-chain movements via the settlement wallet if you submitted a withdrawal.

Why is there no wallet signature?

We operate a gasless execution layer. Trading uses backend orderbooks and execution controls so your funds remain in the settlement wallet until you withdraw and the server initiates the transfer.

Where do loyalty points show up?

Points summaries surface through `/points`, and the UI polls the endpoint every minute. Hit `/points/login` after sign-in to capture your daily bonus.

Can I follow platform status?

Yes—visit `/status` for realtime sync health, liquidity program updates, and API gateway availability. We publish incident summaries and planned maintenance windows there.